During the past week the police department has received numerous complaints about door to door salesmen selling alarm systems.. If you have complaints please call the police department’s non-emergency number 328-6800 and report it.
1. The owners and employees live in your community and have a personal desire to do a good job in the community. They are engaged and invested and support your community. They will provide a high level of service because it is important to have a good reputation.
2. When you work with a local company you know they will be there if you have an issue, you know exactly where to find them. You know you can drive over and walk into their office and see someone. There is a higher level of expectation for service when the company is local.
4. A local security company knows where you are when you call. They know the name of your town (large or small) and know where it is located. They monitor LOCAL weather conditions. They are up to speed with what is going on in your community, weather, crimes, and other community related issues so they can provide the best service.
5. A local company typically deals with a smaller number of customers than the large national security companies. Dealing with a smaller number of customers allows the security company to get to know their customers. And the customer get to know the company, when they call they can request to talk to the person who has helped them before, not a different person every time. This allows the company to provide a higher and more personal level of service.
1. Look for a local company with a good reputation, one that is willing to share testimonials and offer references. Look at how long they have been in business. If a company has a solid foundation and has been in business for a long time it would suggest they won’t disappear anytime soon.
2. Make sure the company has proof of applicable state and/or local licenses and is bonded and insured. They should be responsible for repairs if any damage occurs on your property when they are installing your home security system.
3. Look for a full service company one that can design, sell, install, service, inspect and monitor your system. Some companies install the system then sell your account to someone else. When there is a problem it is more difficult to troubleshoot when you are dealing with two separate companies. With one company, the people who installed the system are just down the hall from the people who are monitoring the system or providing service. All the players talk to each other and if there is a question on your account they can all work together.
4. Make sure the company providing your monitoring is UL® (Underwriters Laboratories) listed. These standards are extensive and very strict; this organization sends a representative to inspect annually keeping the monitoring station on the top of their game. A UL listed monitoring station has built in redundancies and back ups in place for unexpected power outages.
5. Look for a company that offers 24-hour service. Bottom of Form
6. Look for a company that has longevity with their employees and has a pre-hiring process in place like a background check and/or drug test screening.
7. When someone comes into your home to sell you a product, you have a 3 day grace period to cancel any contract you sign. Make sure you read through any paperwork so you know what to do in the event you want to cancel within the three days of signing the contract.
8. Know the right questions to ask such as: where is the system monitored? Does the monitoring company know if my system stops testing/working? Does the monitoring station know if one of my sensors stop working and do they contact me?
